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Commercial: (888) 711-5174

Residential: (586) 690-1056

Mon - Fri: 7am - 5pm
Sat: 10am - 5pm

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Policies

Our Policies

Scheduling

  • Tidy Up has a one-hour window arrival time. Please allow our staff 1 hour in between your scheduled appointment to arrive, being that we normally serve two clients a day, per employee
  • Tidy Up offers same day scheduling, if available, for a flat fee of $25, added to any normal package price. (Good for last minute occasions)

Cancellations / Rescheduling

All rescheduled and canceled appointments must be submitted at least 48-Hours (Two Days) before your scheduled appointment. (This policy excludes any extreme weather events.)

  • We will impose a $75.00 fee for any service rescheduled within 48 hours (Two Days) of the appointment.
  • Cancellation (for any reason, including no-show or lockouts) on the same day as the appointment will be charged full price.

    Pre-Arrival

    • We kindly ask that you clear your home of any obstructing and/or delicate items before we arrive. We want to make sure that we dedicate every second to cleaning your home while keeping all of your precious items safe and sound!
    • We are a pet friendly company however, we ask that you put away any pets while our cleaning experts are in your home. The home should be free, clear, and easily accessible when we arrive.

    Payment Policies

    • We Accept Checks, Cash, and All Major Credit Cards as a form of payment
    • Payments are due at the time of service. Any payment discrepancies should be handle by a Manager ONLY. Employees are not authorized to make any payment adjustments.
    • There is a $25 check return fee on all returned checks. A return of two payments or more, will lead to an immediate termination of your services.
    • There will be a 25% deposit on ALL deep cleaning packages, no exceptions. Only 5% of the deposit is refundable if canceled within 48 hours of your scheduled cleaning date.
    • We kindly ask that clients do not share payment information with their referred clients. Every client has a customized cleaning package for their home and almost no package has the same exact pricing.

    Credit Card Information

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    Need It Cleaned?

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